Terms & Conditions

1. Please provide the Receiver’s Name, Delivery Date, and Preferred Delivery Time in the NOTES section on the Add to Cart page.
2. If you’d like to include a message for the card, kindly write it in the NOTES section as well.

1. We offer delivery within our available service areas. Please ensure that the recipient's address and contact details are correct.
2. Our team will confirm the arrangement before dispatch to ensure it meets your expectations.
3. If the recipient is unavailable at the time of delivery, the flowers will be left with a receptionist, security, or neighbor (if applicable). Redelivery is not available.

1. If you have specific requests for fillers, flowers, foliage, wrapping color, or ribbon color, please mention them in the NOTES section.
2. While we do our best to accommodate preferences, some materials may be subject to availability.

1. Due to the natural characteristics of flowers, bloom sizes, shapes, and colors may vary depending on the season and supply.
2. In the event of supply difficulties, we reserve the right to substitute with flowers or materials of equal or greater value and quality without prior notice.
3. The final arrangement may not be 100% identical to the sample photo, as each piece is handcrafted and unique.

1. Photos shown are for reference purposes only. The final arrangement may differ slightly due to lighting, flower availability, and floral design techniques.
2. We will always confirm the arrangement with you before sending it.

1. Once an order is confirmed, cancellations may not be possible, as fresh flowers are perishable and arranged to order.
2. Refunds or replacements are only available in cases of significant product issues or failed deliveries due to our mistake.